Overview
Security Industries is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, services, security systems, and communications.
Personal Information We Collect
We may collect and hold personal information including, but not limited to:
* Full name
* Email address
* Phone number
* Company name
* Residential or business address
* City, postcode, and state
* Information submitted through contact or quote forms
* Details about requested security services
* Technical information such as IP address, browser type, and device data
For clients using our security services, we may also process:
* CCTV footage
* Alarm and monitoring event data
* Access control logs
How We Collect Personal Information
We collect personal information through:
* Website contact and quote forms
* Phone calls and email enquiries
* On-site consultations and service agreements
* Use of our security systems and monitoring services
* Cookies and website analytics tools
Purpose of Collection
We collect personal information for the purpose of:
* Providing security system installations and services
* Supplying quotes and responding to enquiries
* Delivering 24/7 monitoring services
* System maintenance and technical support
* Improving our services and website performance
* Meeting legal and regulatory obligations
We only collect information that is reasonably necessary to carry out our business activities.
Use and Disclosure of Personal Information
We may use or disclose your personal information:
* To provide and manage our services
* To communicate with you regarding your enquiry or service
* To trusted third-party service providers (e.g. monitoring centres, IT providers)
* Where required or authorised by law
We do not sell or rent personal information to third parties.
CCTV, Monitoring & Security Data
Where we provide CCTV, alarm, or monitoring services:
* Data is used strictly for security and operational purposes
* Access is restricted to authorised personnel only
* Footage and logs are retained only for the period required by law or contractual agreement
Clients remain responsible for ensuring lawful use of CCTV systems at their premises, including signage and compliance with state and federal privacy laws.
Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including:
* Secure servers and encrypted systems
* Restricted access controls
* Secure monitoring platforms
Despite best practices, no data transmission or storage system can be guaranteed as 100% secure.
Cookies & Website Analytics
Our website may use cookies and analytics tools to:
* Improve user experience
* Monitor website performance
* Analyse traffic and usage trends
You may disable cookies through your browser settings, however this may affect website functionality.
Access & Correction
You may request access to personal information we hold about you or request corrections if the information is inaccurate or outdated. Requests can be made using the contact details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Complaints
If you believe we have breached your privacy rights, please contact us first so we can resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
For privacy-related enquiries or requests, please contact:
Security Industries
📞 1300 296 236
✉️ info@securityindustries.com.au
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